An investment in your employees is an investment in your organization
We believe that employees are the cornerstone of every organization. Without motivated and dedicated employees no organization would thrive and grow. The most successful organizations believe that investing in their employees is an investment in the organization.
Our workshops are all customized to suit our clients' needs as each organization has its own unique culture and experience. We use a standard framework for all our workshops and build on them to make them applicable to your environment. We find that this has a greater measure of success as delegates are able to envision the learning in a more practical way and increase their learning experience.
We use assessments in all our workshops and often build on the next workshop from a previous session. If delegates have completed an assessment previously (within a reasonable period of time), we would use those results within the next workshop.
Our workshops are practical and apply challenges that are experienced in the normal working day. Workshops vary from half day to full day sessions. Some workshops can be combined for a longer session and others are stand alone. On certain topics we collaborate with subject matter experts to ensure you are getting the most up to date information.
We consult with a variety of organizations in varied industry sectors
- health authorities
- family owned businesses
- universities/higher education
- not for profit
- small and medium sized organizations
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Self awareness and communication
Each person has a particular way of working and a natural style that they prefer to behave in. By understanding our own behavioural preferences, we gain insight into how we prefer to do our jobs, interact, engage and communicate with people, and be motivated. This preference in behavioural style becomes our default mode as it is what is most natural to us and is also most sustainable.
Emotional Intelligence for Leaders
The emotionally intelligent leader ignites our passion and inspires the best in us because, at its core, leadership is about engaging employee emotions. Emotional Intelligence is a leadership competency that is both critical and relevant in the complex, global business culture we operate in today.
Team Working / Team Building
Teamwork is the successful collaboration of a group of people with similar goals to achieve success. It is a cornerstone of customer-focused quality leadership, as organizations move away from command and control leadership. Team builds means continuously building relationships, within the group, throughout the organization, and externally, to capitalize on everyone's competencies to achieve their objectives.
- customer service
- call centres
Executive Team Workshop
Many organizations easily identify “what” they must do to be successful, but may lack clarity on “how” to accomplish the goals. There may be a need to align the leaders with the business and the culture in order to deliver on the business strategy of the organization.
Workplace / Cultural Diversity
Cultural awareness enables us to build relationships and communicate across borders. It means working effectively with different cultures, customs and etiquette. Actively seeking to remove barriers to effective communication. A person who recognizes the value of cultural awareness is comfortable with the differences between them and other groups. Our working styles are affected by cultural understanding. A well-developed sense of cultural awareness can help us work more productively.
How Values can help create a respectful workplace
This workshop is focused on helping team members understand how to behave towards one another in order to get the best out of each other and to achieve their goals. When we understand our own behaviours and values, and the values of those around us, we find it easier to:
Communicate more effectively
Tolerate differences between each other
Trust one another
Best practices to use assessments within your recruitment process
This workshop will be focused on leveraging data from assessments to strengthen the recruitment process, and helping recruiters with best practices to use assessments effectively .
Adapting behaviour to sell more effectively to different styles
The aim of the workshop is to assist individuals to understand and modify their behaviour to improve working relationships and function better as a team. This unique, positive, hands-on program is intensely practical. Each participant receives an in-depth assessment of his or her own behaviour and selling style, detailing strengths and limitations in relation to customer servicing, handling objections, closing amongst others. The workshop will reveal how “modified” selling behaviour dramatically enhances overall performance. This workshop is designed to help sales professionals and entrepreneurs understand the impact of their behaviour and selling styles on their clients and co-workers and how to leverage their natural strengths
How to have effective performance conversations / difficult conversations / the gift of feedback
The success of an organization comes down to one thing: how well it organizes its employees to focus on the same purpose and execute on the strategies and goals that will deliver on the purpose. To get people focused on executing on their goals requires that managers must have robust and honest performance conversations. Performance conversations have the potential to become awkward, defensive and negatively impact relationships so we tend to shy away from conversations about performance.
In a free enterprise system, all business is customer-driven. Those who best please the customer, get the business.
Organizations are realizing that the responsibility to the customer does not rest solely with the front-line sales teams. The way to sustain success in an increasingly competitive environment is for every employee to understand customer needs and to become involved in fulfilling them. Every employee is responsible for the development and the continuous improvement of processes and working methods that deliver better value to the customers.
Understanding our own preferred workplace behavioural style allows us to identify our own strengths, limitations, communication style and motivations whilst permitting us to appreciate the styles of others. By acknowledging that the behavioural style of other people may be different to our own allows us to understand our team members more effectively and engage with them more efficiently.
Prioritization and Time Management
A manager's task is to achieve results. As well as the day-to-day managing function, manager's skills are frequently in demand for research, development and innovation projects that will enable the organization to progress. These plans can be very stimulating to work on but they require concentration and dedication to the task. How to do this and still get the day-to-day job done? How to make progress on your goals and objectives and still deal with all the inevitable distractions that make up a manager's job?
Delegation and Accountability
Along with Time Management, effective delegation is one of the most important skills to acquire if managers are to focus on the key priorities that further the aims of the organization. Therefore, before effective delegation can take place, a manager needs to carry out a comprehensive prioritization exercise to identify the key tasks and the areas that can and should be delegated. Successful delegation is one of the best ways to develop people, to give them the challenges and the opportunities they need to develop their talents and acquire the skills that will steadily improve the organization's performance.
Coaching for Managers
Coaching is the positive influencing and development of others' skills and behaviours. The ability to train others, which includes coaching, is recognized as one of the five top transferable skills. People grow and develop when managers recognize and influence their skills and behaviours. Coaching can be implemented spontaneously, or more formally. Some coaching sessions can take just a few minutes, but if they are handled effectively the benefits are dramatic.
"Excellent, knowledgeable, enthusiastic, experienced, professional" - Entrepreneur
“Wonderful session! Claudina was very engaging and held my attention for the duration of the day" leader from municipality
"Claudina was effective in rolling with the audience, modifying the agenda and meeting audience needs." leader from a construction company
“Thank you Claudina, I learnt so much about my self and my team" delegate from a health group